Launch onboarding
Business setup, Google review link, QR code, WhatsApp templates and first campaign checks.
Support center
How can we help you?
Find practical answers for setup, campaigns, widgets, billing and policy questions. Use the support ticket route when the answer affects your business.
For written help, email support@ratinge.com. The support team responds within a few hours during business hours.
1 inboxsupport@ratinge.com for product, billing, privacy and policy clarification
IST hoursMonday-Friday operating window with written support as source of truth
Written termsplan and payment questions confirmed before paid activation
Quick links
Support by business workflow.
Start with the area closest to your current need. RatingE support is organized around launch, campaigns, proof, reporting and policy clarity.
Review campaigns
Request flows, staff handoff, branch-specific links, customer follow-up timing and message guidance.
Website widgets
Widget placement, trust-section copy, landing-page proof and conversion-focused review display.
Reporting
Monthly review growth, ratings, private feedback, location comparison and owner-ready summaries.
Billing
Package fit, invoices, subscription questions, cancellation, refund review and written confirmation.
Legal and privacy
Policy questions, data handling, cookie/privacy requests and terms clarification before purchase.
Frequently asked questions
Common questions before onboarding.
How do I start collecting reviews?
Create a free workspace, add your Google review link and download the QR code. Contact support if you need help with setup.
Can RatingE help with Google reviews?
Yes. RatingE is built around Google review growth workflows, but it should be used responsibly — no promised star-rating outcomes or fake-review shortcuts.
Do you support multiple locations?
Yes. Multi-location setup can include branch-level request links, reporting and staff handoff so each location follows the same process.
Can you install review widgets on our website?
Yes. RatingE can support website proof sections and widgets as part of setup or managed reputation packages.
How are paid plans activated?
Start with the free workspace. Paid plans are activated with written confirmation of the plan, billing terms, support scope and cancellation policy.
How do I get a written answer?
Email support@ratinge.com with your account email, business name and question. Written support is the source of truth for policy and billing clarifications.
Support and policy coverage
Use the right support path so there is a written record.
This matters for billing, legal, privacy and refund questions. Email is the monitored source for formal clarification.
Product support
Setup, review campaigns, widgets, analytics, and account troubleshooting.
Email support@ratinge.comBilling and plan questions
Plan fit, refunds, cancellation, invoices, and subscription questions before or after signup.
Include your account emailLegal and privacy requests
Privacy, terms, cookie, and refund policy questions are routed through the same monitored support inbox.
Mention the relevant policyBefore you buy or contact support
Review the policy pages below for refund, privacy, cookie, and service terms. If anything is unclear, email us before purchasing so there is a written record.
Still need help?
Open a support ticket first for the official support record. Use AutoChat-powered WhatsApp for faster intake and follow-up context.
Open Support TicketWhatsApp IntakeBusiness hours: Monday–Friday, 9 AM – 6 PM IST
Submit a RatingE support ticket
Create a tracked request for account setup, review links, QR codes, billing or policy questions.
AutoChat WhatsApp intake
Start a faster RatingE support conversation through AutoChat-powered WhatsApp with product/source context already included.
Start WhatsApp intakeSupport promise
Designed for written clarity before a buyer commits.
The support route now mirrors the premium funnel instead of feeling like a generic help page: clear categories, safe billing posture, legal handoff and practical setup guidance.
Get written guidanceLaunch questions
Business setup, review links, QR cards, WhatsApp templates and first campaign readiness.
Account questions
Billing, cancellation, refund eligibility and plan fit are handled through written support.
Policy questions
Privacy, cookie and terms questions point to the legal pages and support inbox for recorded answers.
Ready for more trusted enquiries?